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Willis appoints new head for service centers in Ipswich, Mumbai

IBR Staff Writer Published 02 February 2011

Insurance broker Willis has appointed Mark Parker as new leader of the its global service centers in Ipswich and Mumbai, effective 1 April 2011. Parker will replace Ian Gale who is leaving Willis after 35 years of service.

Based in Ipswich, Parker will report to Tim Wright, Willis group chief operating officer. The Parker's role in India will be taken over by Olivia Cooper, former HR director for Willis Global Businesses.

As the former CEO of Willis Processing Services Private, Parker led Willis' Mumbai service center for four years during which time he oversaw the significant growth of the operation, almost doubling its size from 700 to 1,300 associates. Prior to his tenure in Mumbai, Parker held a variety of senior operational roles having originally joined Willis in 1984.

Ipswich currently employs over 1,000 Associates and it has been one of Willis' core business centers for more than 35 years.